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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Rate Raised From 4.99% to 17.99% Over Unanswered Mail
- Representative Refused to Cancel Card Until Allowed to Pitch Retention
- Accounts Frozen, Then Wrongly Charged Off After Full Payment Made
- Gift Card Balance of $30 Written Off as Fees
- Gift Card Declined With Zero Balance Though Never Used
- Interest Negotiation Denied After Completing 18-Month Program
- Disputed $147 United Upgrade Charge Denied After Mistaken Purchase
- Fraudulent billing of AEPC Member Services
- Platinum Card Limit Cut to $500 After Reduced Card Use
- Credit Limit Cut After Payment, Account Closed and Collection Call Followed
- Credit Limit Lowered to Balance Despite Perfect Payment History
- Interest Rate Raised After Account Closed and Opt Out Refused
- Costco Card Rate Error Unresolved for Six Months Despite Seven Contacts
- Card Cut Off Twice Despite Paying $10,000 After Rep Assurance
- Billed for Magazine Subscription Never Requested
- Retaliation Alleged After Posting About Credit Reporting Errors
- Rate Error Never Fixed on Costco Card, Small Claims Threatened
- Lost Travellers Cheques Refund Still Pending After Almost Two Years
- Rate Raised From 9% to 30% and $95 Interest Charged After Payoff
- Automated Calls Continue About an Account I Do Not Have