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Aetna Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS80on USAComplaints · none in last 3 yrs · latest 2012
WEBSITEaetna.com
HEADQUARTERSHartford, CT
PROFILE CHECKED2026-11-06
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 80 historical complaints about Aetna, published between 2000 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Employer Plan Cancer Coverage Capped at $500 Despite Benefit Summary
- Faxed Chart Notes Repeatedly Vanish and Claim Still Unprocessed
- Doctor Billed as Out of Network After Verifying In-Network Status
- Dental and Disability Claims Lost After Months of Delay
- Prescription Coverage Inconsistent From Month to Month, Claims Take a Year
- Jaw Surgeries Denied as Cosmetic Despite Specialist Documentation
- Doctor Listed In-Network Online but Aetna Refused to Pay
- Eleven Months of Paperwork Requests and No Payment on Hospital Claims
- Claim Challenged Over Blank Prior Insurance Termination Date, No Callbacks
- Houston Members Barred from Self-Pay Airrosti Therapy
- Poor Phone Support and Lost Forms Delay Preexisting Condition Claim
- Dialysis Treatment Claims Unpaid, Owes $25,000 in Back Charges
- Doctor Visit Claim Unpaid for a Year After Wrongly Cited Termination Date
- Insurer Stopped Paying Medical Bills Claiming Other Insurance
- Claims Repeatedly Reported Lost While Insurer Requests Same Forms
- Health insurance premiums deducted from my paycheck without my permission
- Claim Closed After Certified Papers Sent, Conflicting Claim Numbers
- Newborn Son Repeatedly Reported as Not on Family Medical Plan
- Claims Reprocessed Assuming Medicare Part B Enrollment, Costs Jump
- Long Term Disability Terminated After Video Surveillance Despite Disc Disease