Usacomplaints.com » Clothing & Footwear » Complaint / Review: Foot Locker - Won t return for store credit, but will exchange for different item. Whats the difference?. #872972

Complaint / Review
Foot Locker
Won't return for store credit, but will exchange for different item. Whats the difference?

On Saturday, April 21 I had been visiting Kansas City MO to get a traveling baseball event my 14-year old boy was enjoying in. As The kids were training and preparing, some buddies and that I chose to perform a small shopping. We ended in to the Foot Locker shop for the reason that region. They'd some Reebok ZigEncoreis for sale, and my boy have been pleading me to get a set of Zig sneakers and so I went forward and get them. We returned to the space, and that I offered him his new sneakers. He really was enthusiastic for them-and went forward and hook them up to. He explained they thought like they can fit okay, but must be shattered in. He used them for his baseball game that morning. From the period the baseball game was around, he'd LARGE red blisters on his toes and determined he did not like them that effectively afterall. Today, bear in mind, the baseball game was inside on the timber floor, he did not put them on outdoors or on cement whatsoever. Saturday April 22 directly after we got house, I got the sneakers back again to our nearby Foot Locker area to come back them. The supervisor required them from the container and stated "I am not getting these back, they truly are used" I stated "I realize that, but I've a reciept showing wherever I purchased them significantly less than twenty four hours before, how worn may they be? I'd just like a money reimbursement when I settled you with money but because they are used I am aware if you're able to just perform a shop credit or something similar to that." He explained he'd consider them back easily desired to trade them for another product but would not provide me a store credit. What's the distinction? I clearly didn't wish to trade them for another product as my boy wasn't with me and that I did not would like to get caught within this place again. We suggested backwards and forwards to get a long while, with him getting ruder and ruder and producing less feeling with each passing second. I simply kept saying to him "How have you been realistically likely to claim that you simply informed me you'd consider these sneakers back easily desired to consider another product from the shop today, however, you wont provide me something special card within the quantity you borrowed from me?" and his only reaction was "Youare fortunate I am providing to complete something for you". I expected him to get a customer support quantity or quantity for his supervisor that I might contact, and he actually put the bill at me and stated "It Is on the website, today should you choosenot keep I am calling protection". I went only away from shop and lay on the table and named the amount about the bill. It had been a study range. Obviously, my study did not provide glowing figures. I then looked up an 800 customer support quantity on my web on my telephone and named it, all while resting outside the shop. After obtaining moved actually 12 occasions, 1 period which I had been used in a which was shut and needed to hang-up and call-back, I eventually got somebody about the telephone who stated they'd email me a tag to deliver the sneakers back but might consider 6.99 from my reimbursement for delivery. Really? I am sitting outside the shop, but I've to attend 14 days to get a reimbursement within the type of a check after spending you men to deliver them back? Used to donot request you to watch for your cash. Used to donot say "oh I understand these sneakers are 69.99, but I am likely to spend you 64.99 since I've a $5 handling charge". I decided to look together with your organization and invest my hard earned bucks in your bad shoes. I'm throwing myself for that option, and you will guess your bottom-dollar I'll not be producing that choice again!


Offender: Foot Locker

Country: USA   State: Missouri   City: Columbia

Category: Clothing & Footwear

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