I'm creating this to see different customers about bad customer support and Aeropostal.com failure to recognize a totally free shipping deals. Earlier this week I bought online apparel for my boy & child. Once the item was obtained, I came across that my kids clothing didn't match and instantly approached customer support to look for the easiest way to come back the apparel.
I had been advised the merchandise might be delivered to any store of course if the apparel was accessible, I'd have the ability to do a level trade of course if the merchandise wasn't in store, I'd have the ability to contact customer support and underneath the current present reorder them.
I approached the nearest Aero and unearthed that among the products a bleach white hoodie was only available online. I delivered them and approached customer support to get a reorder today and talked having a customer support repetition along with a supervisor who declined to recognize the free shipping discount which was outlined on my initial order that was a $250 purchase. They described this may be the plan. There's no trade with online purchases only fresh purchases. Therefore if you make use of a deals that provides free delivery and you attempt to trade you'll need to purchase delivery simply because they won't recognize the free delivery to come back them to you.
I've been a person of Aero for more than 3 decades and invest a good deal of cash buying apparel and believe like a courtesy the delivery must have been waived. Our purchases typical between $200-$400. Waiving a $7 delivery charge might have preserved a valued client.
By today, I'll no further purchase apparel from Aero in store or online and also have unsubscribed to online offers. I'll get my business elsewhere.
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