NEVER should a customer have to cry about her wedding dress.
NEVER should a customer have to argue with an employee about a quote that was given about any product and only then to be told of a different price. THEN have the employee be rude about the situation when pins were placed in the gown. THEN to be asked rudely, "Are you going to do the alterations or not, I have other customers waiting. If you weren’t going to do it, you should have told me before I placed the pins in.”
NEVER should a customer have to argue with the manager about her employees’ rudeness and unprofessionalism when it came to making a customer happy.
NEVER should a customer have to accommodate the company’s “mistakes” when the company orders the right dress in the WRONG size then tell the bride that her dress won’t be ready for her wedding date.
NEVER should a customer have to constantly return to the store because of paying for new under garments and being given used ones, or ones that didn’t’ fit and then to have to argue with the company about their “no exchange” policy when it was their mistake in the first place.
NEVER should a customer have to feel frustrated about shopping for their wedding dress.
NEVER should a customer be told by the STORE MANGER that the Regional Manager will give you a call about the whole situation in the next business day. Only to be told by the Regional Manager, “We don’t call the customers about complaints; YOU are suppose to call US.”
NEVER should a customer be treated so unfairly, so poorly, and so UNPROFESSIONAL in ANY situations without regards to their sex, age, race, and/or color.
Ladies and gentlemen, we were.
Everything that has happened to us at the David’s Bridal store located in Albuquerque, NM was unruly and completely NOT in the same sentence of CUSTOMER SERVICE! They do not understand the definition. Their classes on customer service and professional etiquette were not used at all during our entire business transaction. None of the employees there are recommended for anything but a cashier or waitress. Even then, the restaurant employees have way more class.
The company needs to understand that the best way of ADVERTISEMENT is word of MOUTH especially by “Happy. Satisfied Customers.” We are not happy, we are not satisfied and we would never ever recommend their business at all. Never again will we step foot near a David’s Bridal no matter how many clearance sales they shell out. Millions of dollars are spent each year on this company and they should be happy that “CUSTOMERS” bring them business. That “CUSTOMERS” are the ones that give them a job, a paycheck and advertisement.
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