A friend of mine had purchased a dress from David's Bridal about 2 years ago for a previous wedding that ended up not happening. Just recently, she met someone new and they decided to get married, when she tried on the dress it was too tight on the top because she had had a little girl. Her mother called David's Bridal and spoke to one of the managers and they only asked for the skew number for the dress and was told that she could exchange it for another dress of the same price or more expensive. When she called back to ask if it she could exchange for the original price or the markdown $99 price she was informed that she could not exchange it. She went through the customer service telephone number and was told that if one of the managers would admit that they told her that then they could exchange the dress, no problem. Of course, they screwed up and are not going to admit it. She eventually had to have the dress let out and nearly didn't get it in time. The point was that they had made a commitment and did not live up to it. David's Bridal's customer service is no where near where it should be, especially because a person's wedding day is supposed to be the happiest day of their life. They make it one big headache. I will be getting married in December and have went out of my way to avoid David's Bridal. I hope that this situation doesn't happen to anyone else.
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