The store in question is Plato's Closet, 2020 E. Old Lincoln Highway, Langhorne, PA 19047, phone 215-741-4411 (www.platoscloset.com).
Two huge loads of my clothes went to their new Langhorne location on 5 Sept, where I was promised a phone call that evening about returning for payment and/or the items they could not sell. Nothing came. On 7 Sept I called them; I was told that I was in their computer by then, yet my clothes had to be sorted and I would hear from them that evening. A week of waiting brought no calls. Calling again on 16 Sept, I learned that the computer no longer listed me and my clothes were gone from the back room. Customers, it seems, are normally deleted from the system after a week and the clothes given away after 4 days.
That made me angry. I could have taken the clothes to a real consignment shop for some money, passed them on through freecycling, asked among friends whether they could use any, or at least donated them myself for my own tax purposes. Now your awful company gets my tax donation instead. Who is to say that some of my clothes were not kept for sale?
A manager was what I asked for. None could be reached right then, but I was promised a call that afternoon, which never happened.
I put the Langhorne store on the Better Business Bureau's list on 17 September. A complaint letter went to Plato's Closet as well, and Mary Klapperich answered by email that the stores have independent owners and my message would go to the owner for investigation. Another sender's email promised to pass it on to the Field Operations Manager for the Langhorne, PA store. Both arrived more than 2 weeks ago. Silence since.
I also reached out to the consumer protection agency of Bucks Co. Rick, who works there, made some calls and rang me today to say that he talked to the Langhorne store and corporate. Each side admits fault and admits my clothing is not in the store anymore. A policy change was made recently, they said, explaining that "things had been very hectic". Still, nothing will be done by Plato's Closet to improve my situation, and I am surprised they will not phone or write an apology, let alone offer store credit.
Posting my story wherever I can is all that is left to me, and callers to the Consumer Protection Agency about Plato's Closet will hear a warning based on my experience. I hope someone else is spared wasted time and money. Know that EVERY website I find will get my story. Ignoring me was completely inappropriate. The customer service is simply awful.
0 comments