Plato's Closet - www.platoscloset.com
2020 E. Old Lincoln Highway
Langhorne, PA 19047
215-741-4411
I dropped off 2 huge loads of clothing to the new Langhorne, Pa store 5 Sept and was told I'd receive a call that night to come back in for my money and/or clothing they cannot sell. I never heard from them, so I called back 7 Sept. I was told I was in the computer at that time, but they still needed to go through my clothing and I ought to hear back from them that night. I waited a week, never receiving any phone calls. I called back 16 Sept. I was told I'm no longer in the computer, nor are my clothes in the back. They usually delete you out of the computer within a week and donate your clothing within 4 days.
I was pissed - could have taken the clothing to a real consignment place for some money, freecycled them, asked around if friends could have used any of it, or at least donated them for my own tax purposes. But now your crappy company gets my tax donation. How do I even know you didn't keep some of my clothing to sell?
I asked to speak to a manager. There was none available at that time, but one would call me that afternoon. Never received such a phone call.
17 September I added the Langhorne store to the Better Business Bureau's list. I also wrote a complaint letter to Plato's Closet and received an email in return from Mary Klapperich who told me they are individually owned and that my email would be forwarded onto the owner of the for an investigation. I also received an email from Email User saying my email would be forwarded onto the Field Operations Manager of the Langhorne, Pa store. These emails were received well over 2 weeks ago. Never heard back.
I also contacted the Bucks Co Consumer Protection Agency about this. Rick from that office made a few phone calls. He phoned me back today to say he spoke both with the Langhorne store and the corporate place. Both agree they are in the wrong and that my clothing is no longer in the store. They say they've also recently changed their policy because "things had been very hectic". However, Plato's Closet won't do a thing to better my situation. What surprises me is Plato's Closet won't even call or write to me to apologize, much less even offer me store credit.
The only thing I can do is post my story where ever and I also know anyone else who calls the Consumer Protection Agency asking about Plato's Closet will be forewarned of my experience. Hopefully I'll help someone else before they waste time and money. Let it be known that I am posting my story on EVERY website I can find. You ignored me and that's completely inappropriate. This is absolutely awful customer service!
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