Complaint / review text:
Hello, I’ve been a Lifetime member at the Deerfield Township location since 2007, before the gym was even built. I love the place. My daughter and I love working out there and going to the pool in the summer. Unfortunately, I work a lot, so therefore I’m unable to visit the gym that often during the week. Therefore, I usually go on Saturday and Sunday. Especially during the summer, I wake up early to go to the outdoor pool with my daughter on the weekends.
Today, on June 12th, my daughter and I came to the pool at around 10:15am. For the past years, I’ve taken pictures of my daughter at the pool during the summer. We were excited to take some new pictures by the pool today. When we came to the pool, the fountains and water mushroom that children play in weren’t on. We asked why (since the pool opens at 10am) and the guards said that it’s because there are no children here yet. We asked them to turn on the fountains and water mushroom, though, because we wanted to have those in the pictures. Just because we don’t have small children with us, why can’t we enjoy the fountains? I mean, the pool is open at 10, so why can’t the fountains be on too? So they turned on the fountains and we began taking pictures. The pool manager, Emily Wethington, came out to the outdoor pool and was very rude with me. She impolitely told me that pictures on Lifetime property were not allowed and that this is the last time we could take pictures at the pool. I asked her to show me the policy and rules which state this specific rule. She left for about five minutes and came back to ask my name so that she could give it to corporate management, so that way they could call me.in return, I asked for her to write down her name for me. She proudly said that she was Emily and that she was the only Emily there. I still asked for her last name, no matter how big she thought she was. The way she talked was just plain out rude and not the way the pool manager should talk to patrons visiting the pool. Basically, my entire day was ruined because of this woman. I was hoping to have a nice, relaxing day at the pool and to have some pictures of my daughter for memories.instead, Emily turned it into complete stress. Parents take pictures of their children at the pool all the time. People can even take pictures with just their phone if they really want to! If such a photography rule truly exists, there should be a notice on the doors for all patrons to see, in order to give equal treatment for all members visiting the pool.
But seriously, how is the simple act of taking pictures of my daughter in the water against the rules? There’s nobody else in the pictures, other than my daughter. And we’ve taken pictures for several years now with no problems. Nobody has ever complained or told us that we weren’t allowed to. Today I also looked at the member agreement, which includes club usage rules. Nowhere in that agreement does it state that photography on club grounds is prohibited. I hope you can help me because today was not a good day for me at the gym.