My name is Melissa,
I purchased a my 2003 Mercury Sable at JD Byrider in easton, PA back in June.
The car ran fine for the first two weeks. We took the car in for repairs. It needed a rear strut and a few other things. We also told them that there was something wrong with the exhaust and the power stearing fluid was leaking. The looked at it and said nothing was wrong with eather of them and toped the fluids off.
One week latter we had to add power stearing fluid. I called them up and they said to bring the car in. I brought the car in and they said I need a new power stearing pump there is a hole in it. I thought well if they didnt see it the first time i brought it in how did they see it now.? They said that they would have to have the car for one day. Itold them its my only car could they posibly give me a loaner care they said "No". Also I have taken the car there about three to four times and didn't have to give them any money down or anything. I wasn't able to leave the car there so I took it and left and told them I would have to find out what I can do. I called them about the exhaust again and again nothing was done.
I went to NY for Thanksgiveing and got stuck. I opened the hood and the catalytic converter was fire red. I called for a tow. I got towed to my parents house in NY. My brother knowing alot about cars and works on cars tole me it was the catalytic converter went on the car and that I dont have just one I have three.
I called JD Byrider right away. They told me it was not covered under worranty. I told them I had brought the care in for all typs of problemes and the exhaust was one of them. I told them now something is wrong and now i have to live with it.? I called every number I knew and that was around about this problem and every one said the same thing "It's not covered under you'r worranty".
I had to pay to tow the car from NY to PA. I also towed the car from my house to there store. They told me that I was going to be charged $40.00 an hour for a diagnostic fee. I told them that, that's not what's in the agreement its $25.00. They said no $40.00 I agreed I just wanted my car fixed and back asap. The next day I called back to see how much it was to fix the cat's and he told me a price of a little over $900.00. I said I dont have that kind of money. He told me after fighting with everyone over there on the phone that they are willing to load me $400.00 but I would have to pay my car payment of $169.90 pluss the $545.52 up front befor they even touch my car.
They told me the part was ordered on 11/27 I could not give any money until I got paid on Thursday. I payed the $545.52 on 11/29. They said they still could not touch the car until I payed my car payment, but they will order the cats. I said "Wait didn't you order them on Tuesday the 27th?" They said no. So they lied to me. I told them I had to cancle 3 doctar appt. I have diebetes type 1 and I can NOT miss this one on Tuesday the 4th. They said the car will be done Monday before they close.
I feel I got scamed they never told us the price of the car. Also they do not go by the contract at all The make it like they do but they kinda dont. I am very unhappy and wish I never went to them. I need help because now there saying it sounds like something eles is wron. I need some help asap.
Thank you Melissa.
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