Today I went to Sears to have a bubble on my tire looked at. I knew it was defective and needed to be replaced. I went into Sears as a friendly and polite customer. I did not demand that they replace it but since it was a 60,000 mile tire that I purchased 4 months ago and have only put 4,000 miles on I figured I wouldn't get the runaround. I became concerned when the guy at the counter said the tire needed to be pulled off the rim to see if there was any internal damage (implying that I did something to it). This was understandable to a degree but the clerk said it in a arrogant tone, as if it was going to take money out of his pocket it it did indeed turn out to be defective.
I went and had a seat and watched as my car was pulled into the garage. The man inside removed my tire then walked away. I could see him talking to a group of other mechanice for about 20 minutes. At that point I knew something was up. A man finally came up to me and said the warranty would not cover it because I must have hit something.
I did not hit anything, besides it was the rear passenger tire. I asked for the manager and he gave me no satisfaction. I gave him that old speech that he will lose me and my families business from now on. He was a complete jerk. It seems that I am out $85.00 for the tire I only put 4,000 miles on. To top it off he refused to give me a number or address that I could contact to pursue the matter with Sears.
Later on that day I went to a local tire center to replace the tire. I did not tell the mechanic about my experience at Sears. When I was paying my bill he asked why I hadn't had it replaced where I purchased it because it was obviously defective.
Thank-you very much Sears for not honoring your warranty. I work retail so I know how customer can be with returns. It always pisses me off when someone get cash back for some junk the returned that they bought at a yard sale. I am sure people to beat their tires up and expect Sears to replace them. I was not one of those people. I am an honest hard-working individual who got screwed. Well screw you Lycoming Mall Sears.
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