Ordered flowers from their website to be delivered to my friend who is in the hospital. Placed order on a Thursday afternoon and website and order confirmation quoted delivery for the next day, Friday.
I called on Friday at 4pm (24 hours later) to see if the flowers had been delivered, and the customer service rep said, "I don't see anything in the system telling me otherwise, so I'm sure all is okay."
I then received an email from them at 8:48pm that night saying: "We were unable to locate a florist who was able to complete the delivery today." And, "Additionally, we would need your permission to substitute your chosen product for one as close as possible."
So not only did they not make the delivery date and time that was promised, they couldn't even provide the product i ordered! All this AFTER they charged my credit card:
1-800-Flowers® Happy Day Bouquet™ $34.99
Discount -$8.75 (I get a discount through my company)
1 Get Well Mylar Balloon $5.00
Shipping/Service Fee $14.99
Total $46.23
I wrote them back and said that I'm very disappointed and not going to let them blindly substitute something for me. So now I have to pick something else off the website and call them back? Of course, there are very few items at the same price point on the site. I just gave up.
I just called and canceled my order, then placed a new order with Proflowers. I don't recommend using From You Flowers.
Alerted my employer about this, as one of my co-workers also had a bad experience. They have removed From You Flowers from our intranet, so nobody else has to go through this!
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