I recently was looking to buy a 2012 Red Juke. I was speaking to internet sales Billy Donathan for several weeks about one particular juke I was interested in. However you must understand I lived 4 hours away and wanted to negotiate before I traveled the distance. Billy knew I was from tennessee all this time and had requested my information. I was promised a OUT THE DOOR PRICE via email and was confirmed over the phone too. During the phone conversation I was told by Billy that I would not be charged any other fees or charges. That this was the agreed price. I travel the 4 hours to Modern Nissan. I arrive with a tech pulling out several dents and attempting to fix several paint chipped areas. I was told before I left that this car was in perfect conditon. I was never told one time that the car had damages. The ad for this red Juke showed pictures of a perfect car. It was not. The sales man that approched me didnt realize I had seen the car, LIE... D TO ME, told me they were washing the car up. I then told him I knew the car was damaged. This NEW JUKE also had over 100 miles too. I then talked to sales manager Keith McKeller. Keith then told me they QUOTED THE WRONG PRICE on the JUKE. Modern nissan not only lied about the out the door quote that was promised "before" i let to travel there but they wanted to raise the price on a "damaged used " car. They didnt care that they had lied or wasted my time!!! I have bought several cars in my lifetime so far. I have never been treated this bad or lied to by a Car dealership like this.
Emails:
11/1/12
As of this moment, we are at $26,800.00 out the door, but we just started a new month and I need to check the incentives in your area. (We don't have ours yet) If they are as you say, then you should not have any issues.
Billy Donathan
Internet Sales Specialist
Modern Nissan
11/1/12
The Juke is here and available. I will go ahead and put an appointment in the system for you so it will stay here until you get here. When you get in, ask to speak to Keith McKeller. He is my General Sales Manager and I would like for you to work with him. This way I know that you will be well taken care of. Will you also supply me with your zip code, so I can look up the incentives in your area?
Billy Donathan
Internet Sales Specialist
Modern Nissan
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