Paul cruz is running a dishonest buiness.
While attemting to fix my dashboard light, this shop broke my emergency hazard light switch
and super glued it back and failed to tell me that my hazard lights were no longer working.
In addition I had a missing spare tire and my front tire was replaced with an old tire with wires sticking out.
Paul replaced the front tire with another used tire, and told me to bring my car back to him to fix the hazard lights. When the timing belt that he had replaced 8 months ago, went out after only 3000 miles or so, I towed my car to him after speaking to him about it, and he was to fix my hazard light that they broke and get me a spare tire and replace my timing belt, that should be under warranty for 50 to 60,000 miles.
The next day I called paul and he said its been 8 months he is not going to replace my timimg belt, he dosnt want to fix my hazard lights and he did not have a spare tire for my Ford. He said come get your car I m not going to work on it.
I asked him why he had told me to bring the car back then, and that my timing belt should last much longer.
He then yelled at me over the phone angry and vulgar in tone, said " you know what, I am so sick of your people. Your race is bad, you are all the same, I m sick of you " and hang up on me.
I called back and begged him not to hang up on me please that I needed to know what will happen to my car! He said come and get it I dont want anything from you, I dont want to work with you and hang the phone up on me AGAIN.
It took me 3 hours of commute to get to his shop on bus and once I got there, parts of my car were taken out the engine spread all over the backseat. Paul cruz refused to put them back saying he took them out to inspect, but dosnt feel like he should replace my timimg belt for there is no warranty.
I called the police, docummenting this event.
They said it is a buisness matter and gave me information for better buisness bureau and advised me on my options to sue.
Bel-air auto care owner paul cruz is racist, a cheater, a thief. Do not trust you cars there, you will have missing parts. He is vulgar, makes sexual advances and says random jokes like " my wife asks me how many woman I have slept with since we are married? I said none. You know why? Because I never sleep with them. I always leave, and laughts out loud."
this is improper, rude, rascist and untrustworthy man. Do not trust him.
Before filling this report, I pleaded with him, to fix what he broke in my car, or I am obliged to sue and I told him about usacomplaints.com that I will file if he dosnt fix this situation.
He said go ahead, I like publicity, it will be better for me. He said go ahead I dont care about you or anything you do, you are nothing.
I am a bit scared making this report, however I feel the community should know. I m not sure if the family of workers are affiliated with gangs or not, they seem dangerous, and if you have a nice car, be cautious for parts go missing and they superglue their mistakes without telling you and endangering you.
Be careful public. This place and these people are not safe.
I donated my car for it would be too costly to fix after he destroyed and ripped out the parts from it.
Be carfeul about giving your money to him. Be careful be careful be carefu. This is not an honest shop.
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