Our truck was stolen more than a month ago. It was recovered within a week and we began the claims process to get the damage fixed.
USAA referred us to Gerber Glass and Collision in Las Vegas. There was significant personal property that was stolen from the truck.including GPS systems and tool boxes filled with tools. Our USAA policy only covers items attached to the vehicle with a $200 limit. Even though these items were worth significantly more we put in a claim for the $200 for the tool boxes. The claim for the work to get the truck back to running shape was $5,000. An estimator from Gerber Collision named Nick decided that he didnt feel there was any proof that we had tool boxes in the back of the truck so he took it upon himself to call an insurance investigator directly to report a fraudulent claim. The insurance investigator Marsha Tetef put a halt on the complete repair on our vehicle to investigate a $200 claim. Our family has been without a vehicle for nearly a month. The rental car coverage is only good for 30 days.
Our insurance adjuster claims he has no idea what is going on and that this could go on indefinitely. We have requested that the $200 claim simply be rejected so the truck could be fixed and we can have our transportation back. We have been told the investigator is still investigating. Although we have no idea what in the world she could be investigating. I think it is her way of feeling powerful.
Our family is screwed. My husband is a 30 year disabled veteran and we have been a customer of USAA for 30 years. We now realize this has been a
Mistake. USAA spends so much time and effort branding itself as a company that cares for veterans. This is just NOT TRUE.
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