My account was debited last week for $80. (9/10)
I called and spoke to a young adult named London. I explained that I rented a vehicle Aug 2 - 6th, he verified that I was charged for 3 tolls.
I explained that every time I have rented from Dollar Car Rental I get charged, and to check the history and he will see. And that
Dollar was always good about refunding my money, because it doesn't make sense If I hit 6 tolls one way, but 3 of them do not read, or the toll station is not operating properly I get charged.
London ask did I register the car with epass, I stated that Epass told me that I cannot register my epass with a rental, and that as long as I have money on the epass account I would be good. London tells me that's not true, and he does not know what else to tell me. I said no, check my rental history, since Jan I have rented 6 times, and I'm always getting charged, then he says well he guess he can refund me $50. I said no, why not my whole $80, I didn't do anything wrong, he interrupts me and says, "Technical I don't have to refund you anything" it's him being whatever (nice). (his exact words) I could not believe this! (If the conversation was recorded please listen to it Dollar Rental).
I stopped him and asked for his name, and told him I would contact epass and Dollar Rental, and the BBB. Which they have not responded to the BBB.
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