ATTN Owner
Transplant Plus Transmission
1750 East Elliot Road
Tempe, AZ 85284
602 820 2777
To Whom It May Concern:
This letter is a final effort to resolve a dispute prior to any legal action against your company.
First here is my saga:
After some research I purchased a rebuilt transmission from Transplant Plus Transmissions (T T) on Jan 20. The transmission was a 4L60E to be used in a 1994 Chevy Impala SS. It was to be shipped to the Shop where I worked in Ashburn, VA. I was informed that shipping would be a couple weeks. After much frustration and finger pointing by the shipper and T T the transmission arrived on Feb 23.
Upon arrival I noticed that the tail-shaft was the wrong one for the car, so I called T T and as informed that it would not be a problem to swap the tail shaft from the old transmission to the new one. Not a big issue, but it should have been shipped out properly.
A certified mechanic installed the new transmission within two weeks time. T T was notified that the Core was ready to be picked up by the shipper to be send back for the refund. Two weeks later after many calls to shipper finally arrived to take the core back to T T. March came and went with no indication of a core charge refund, even with several phone calls.
By the time April came around my phone messages were not be returned, emails were not being returned and phones, other than the answering machine were not being answered at T T. I still had not received my core charge.in mid May the transmission unexpectedly failed at the end of my street. I pushed the car into my garage and began making calls to T T basically begging for someone to return my calls about both the core charge and now the warranty issue. After one week of no responses, I had no option but to take the car to a local repair shop to get the vehicle fixed. I could not afford to be without a car while I waited for T T to respond.
I finally enlisted the help of my credit card company, the Better Business Bureau and the Arizona AG Office to recoup my lost money. I began to do more research on T T and I was surprised about the amount of complaints and dissatisfied customers I met up with along the way (about 60 in all, with very similar issues as mine with T T). The BBB has revoked your status, the AZ AG office has a large file on you, and you either stopped selling on Ebay or had to change your name, thus loosing your power seller status.
I am asking for several things to occur:
1. A refund of the $675 charge for the transmission,
2. A refund of the $125 shipping fees,
3. A personal letter of apology for the poor customer service,
4. A letter on your web site with visible links making a formal apology to others who are/were in a situation similar to mine and how they can go about the process to receive their proper refunds,
5. A good faith effort to contact those people who have been affected by the poor customer service.
If this occurs by August 20 I will contact the AZ AG office and cancel all complaints that I have against your company.
If this does not occur, or a good faith effort has not begun to address the above points, all of the following are possible actions of retribution in the attempts to retrieve my money:
1. I will file in AZ Civil Courts Small Claims division against T T for the $800.00 actual owed, plus any expenses I incur for travel, lodging, lost time from work, rental car, legal fees, court costs, et.in the attempt to retrieve the lost $800.00
2. I will file with the Courts of Virginia as a case of Interstate Fraud and seek restitution and punishment as the maximum allowable by law
3. I will begin the procedure for filing a class-action lawsuit against T T naming myself and 60 other unsatisfied customers (whom I have made contact with) as claimants, asking for full refunds, punitive damages as well as reimbursement of all applicable fees.
4. I will contact the following local TV Stations and offer my story and contact information for other people who have been affected by T T: KNXV 15 ABC, KSAZ 10 FOX, KPHO 5 CBS, KPNX 12 NBC, KGUN 9 ABC, KMSB 11 FOX, KOLD TV 13 CBS, KVOA 4 NBC.
I have made every effort for an amicable solution, but T T's failure to respond has left me with no other options. I will not walk away from this $800.00 loss.
I can be contacted by (infor deleted by usacomplaints.com):
I await your response.
I have since contacted a lawyer for a class action lawsuit, if you feel you need to be involved, please contact me.
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