Beware of Westlake Financial. If they are the only finance company that will help you, you are better off WALKING! I purchased my car from a buy here pay (Mistake 1), with the idea that I would use my car to rebuild my credit. Sure my interest rate was 25% even after putting $1300 down (2000 Dodge Intrepid). But the outcome was supposed to be worth it. WRONG!
My car was purchased in February. June the timing chain broke, damaging both heads, all valves and just causing a general mess. The repair cost me $2400 and I wasn't able to get my car back until January. All the while I maintained my payments.
In March I discovered the car needed complete rewiring. Another major repair, this one set me back $1200. Repairs like that coming back to back were killing me. My last name has never been Winfrey, Trump or Onasis. I'm a single parent working for a small company with a small salary. I couldn't maintain repair and car payments at the same time, but I was never more than 1 payment behind. If missed April's payment, I included it with May. This went on until June. Then the phone calls to my job started. Every other day, I would have the same conversation with 3 or 4 different reps.
In the final weeks before my car was ready, I was threatened with repossession. I got a call from some towing company that was hired to repo my car. They wanted to let me know that my car was to be repo and she wanted to help stop this process, please hold while I get Westlake on the phone. Maybe we can work it out. "Tyrone" gets on the telephone and loses his mind. I wish I had access to his personal information. I would just like his mothers name, so I could call her and ask how she managed to raise such an asshole.
He starts right off with Ms. Edwards I see that your acct. Is past due, what you do is send in a payment. I told him the same thing I told the others I DON'T HAVE THE PAYMENT I HAD TO PAY THE MECHANIC! He got down right rude & nasty. "When you sign the contract you stated you would pay the payments" What you are doing is default. Where is the car Ms. Edwards? I told him I didn't have the address of the shop but I could give him the name & telephone number. That wasn't good enough if I couldn't give him the address, he was going to file charges and Winter Park Police Dept. Would be coming to my job to arrest me.
Now I don't know if you have realised this but I am a black woman. Ain't nothing good gonna come out the police being called on me. So yes I was upset and scared. My coworkers at this time see how upset I am and hang up the telephone.
Mr. Tyrone calls back and asks to speak to the President of the Company. He wasn't available. He called back 5 times and each time demanding payment or the authorities would be notified. When my boss came in I told him what had happened and called and asked to speak with Tyrone.
Tyrone yelled and cursed the first few minutes of the conversation and then told my bosses that he was going to start recording the conversation. My boss asked to speak with his supervisor, he told him he was not available and hung up. My boss called back 2x and each time he was given the same response.
After I calmed down, I went online to do some research and that is when I can across your website and learned about them.
Happily I was able to resolve my issues without repossession, police involvement or my having to fly out to California.
Do research before making a long term committment to any company. I am stuck with them for the next few years, maybe you will have better luck
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