I went to Scott Toyota after being "approved" by 1800-get credit to buy a new car. I was unfortunatly served my Jason Montes and Chris Barone. Both salespersons were too interested in leaving for happy hour to properly get the documents done for my vehicle purchase. Both Jason and Chris cursed frequently tried to hurry the buying process by
1. Not allowing me to test drive the car
2. Not telling me the selling price of the car
3. Not telling me of the asthetic damages to the vehicle (it was dark when this took place) I finally drove off the lot 3 hours later with a flat tire, no cigarette lighter, no vehicle manual, and no warranty information. I was called 10 days later by jason montes and asked to come in to 'sign more documents' at which point I drove to scott toyota on my lunch hour, just to be left to wait another 30 minutes for Chris barone to show up from lunch. The 'documents' were new loan papers that changed my APR by 4% and changed my payment by $18 more dollars. I was not told this on the phone, but signed so I could get back to work.
30 days later I received a call from the head of finance saying I was NOT financed and had to bring the car back RIGHT NOW. I was at work at the time and did not understand how I could have a car for a month and not have the documents finalized. I finally drove my new car back to Scott toyota because I was threatened that if I did not, it would be towed from my workplace, and my trade-in vehicle would be impounded and not returned to me. I gave the car back, and when I got my old car back, it had two flat tires, no gas (I had filled it) and the licese plate had been stolen. Jason Montes and Chris barone both Lied to thier supervisors and co-workers about the license plate stating that I took it from the car, even though I was issued a temporary plate for my new car.
I am now out one car, 400 dollars in insurance money, my license plate has been stolen off the car lot, and the General Manager Brook Margrave did not care. The Scott Toyota GM did not care about the poor selling practices, the lies, or the theft. I was told he would 'Look into it and get back to me' and obviously, he has not.
Buyer Beware, these guys not only don't care about thier customers, but apparently don't care about customer service, ethics, morality, or legality.
Don't trust any employee of Scott Toyota
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