I've been a faithful USAir charge card client since 1997 along with a faithful dividend kilometers honor associate for several years preceding. My partner and that I arranged an Alaskan cruise with USAir supplying the transport. Your trip from Syracuse NY initially planned to depart at 5:45 PM quit 20 minutes overdue and gathered one more fifteen minutes of lateness since our trip was put into a holding routine, Your trip to Dallas was because of abandon at 7:32 AM. A USAir consultant acknowledged that I had been upset about obtaining from concourse Y to concourse W over time for that 7:32 trip, therefore she named another consultant in the Dallas starting door who, when informed that there have been a couple who had a need to panel the flight were on the method, the Dallas flight door clerk quickly hung-up on her behalf. (in my opinion these folks were known as “runners”)
Our partner reached the Dallas starting entrance at 7:34 and was informed from the entrance clerk the trip had quit when actually both my spouse and that I noticed the plane was nevertheless in the entrance using the slam still connected, IS THAT THIS U. S, AIR’S EDITION OF THE PHILADELPHIA TEST — CREATING AN AIRBUS DISAPPEAR BEFORE OUR EYES? We were subsequently directed to visit the USAir “customer support table ” where we discovered another pair who likewise was rejected access towards the same Dallas trip.
For roughly 2 1/2 hours we lay while five various USAir workers “passed the buck” up the supervisory string every time performing less and less.US Air supervisor Ray Shepherd mentioned they might contain the Dallas trip since it could be unjust towards the additional guests who might skip their contacts. This all-is nicely and great but think about these people who appear just 2 minutes late due to no-fault of our very own, but due to the mess people Air workers!!! We were more informed by US Manager Sandra G. The control structure may be the one which mandates whether to put on a for “runners” This I understand to get a truth is is complete TRASH.
From The moment we were informed that nothing might be completed to obtain us to Dallas promptly for the vacation sail, it had been today 10:00 AM. Following a discussion with supervisor Ray Shepherd, US Air Boss Sandra G started to guide our trip back again to Syracuse. We were planned to depart at 5:00 PM. This meant we'd need to invest one more 7 hours within the Philadelphia airport, it was far too lengthy and after what we'd experienced, we'd no option but to hire an automobile and push house, to include insult to damage our baggage could create the trip to Seattle. We were also informed by US Oxygen supervisor Ray Shepherd that somebody from customer support could be calling people regarding this case.
Simply an observation — It’s humorous how our two top class chairs and two economy chairs were refused access.By what and steps of the flight workers I believe both economy chairs were improved to the top class and also the chairs in economy directed at uphold guests. At that time ot this publishing the phone call back/e-mail in the customer support division hasn't been obtained. IS THAT THIS YOUR NORMAL EXERCISE? If it's, I simply may rethink my ongoing affiliation with U.S. Air.
I'm also creating for you to officially demand complete compensation of routes including all top class updates and missing air-miles and compensation for that rental automobile we were compelled to acquire to obtain home. Supervisor Ray Shepherd assured me he could be seeking exactly the same for the thought.
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