The next facts the problem we have elevated with SAA, the toughest is the fact that we havent acquired any type of helpful reaction from SAA. I dotn also imply an optimistic reaction, I actually do imply "any" type of feedback on our problem apart from that there is "no feedback" from whoeveris taking a look at it, or said to be anyhow.
My loved ones recently flew SAA from Amsterdam to Port Elizabeth. I had been going with 2 young children via Munich and my partner journeyed via Frankfurt (the Munich trip was completely booked).
On 26 Dec my kids and that I flew trip SA 265 from Munich to Johannesburg. We came promptly. We waited within the luggage get region for my spouse to reach about the Frankfurt trip SA261 which came half an hour late. From the period he arrived through traditions, we were simply finding our baggage. Our kids and that I went as much as domestic departures terminal to check on set for SA trip 405 departing at 10:15. We examined in and got our boarding passes for that 4 people - myself, my kids and my spouse who had been still arising from baggage claim.
We examined directly into SA flight 405 at 9:55 am and informed the person giving our boarding moves that people may watch for my spouse before we board the trip. About 10 minutes later, we went to protection region, experienced protection and WENT to entrance. Whenever we got to the starting door, the SAA attendants there stated that the trip had quit EARLY since all guests had boarded. They'd no report of the 4 people on that trip and stated we'd not examined in whatsoever. Plus they informed us our luggage had never been with this trip, it had been downstairs at left luggage.
I then, with my kids return to the sign in table and informed the person who'd released the seats in my experience the door attendants stated I'd not tested in. He stated these were laying in my experience which I ought to talk to his supervisor. At that time, I transpired to get our baggage and was informed in the luggage declare that our baggage was on the diverse trip (SA 417) currently because it had never been examined directly into our unique trip 405.
I return upstairs and my spouse buys fresh seats for the J'burg - PE trip (SA 423) to get a charge of R4,500 for 3 seats (linked document).
At no position when examining set for trip 405 did the SAA worker inform me that used to do not need the full time to obtain through protection and obtain towards the entrance prior to the trip shut. The flight attendants had no report of 4 guests examined in with this trip and really left the entrance EARLY. I went down and up and again with 2 young children within the airport on the wild goose chase looking to get to the trip, get our baggage, obtain the same worker who examined us in while obtaining a have the ability to hear our predicament.
As we talked using the supervisor, she might just claim that I publish to customer service because we'd previously bought the brand new seats. Atleast she generously improved our JHB-PE trip to business-class as she might obviously observe how anxious and exhausted my whole household was in the end this. The following trip was another 5 1/2 time delay after our 12-hour trip to make the journey to Southafrica from Amsterdam.
I'm seeking compensation for that additional seats from JHB-PE that people needed to buy, R4500. Whilst the trip was postponed from Frankfurt, there is no means our household might actually have created the 10:15 trip 405 after going right through traditions, awaiting our bags, likely to domestic departures final, re checking our bags, going right through protection again and achieving the starting door - with 2 young children - within the 40 minutes we'd.
Both my kids are SAA regular flyers (ELIMINATED for solitude). Previously we've loved flying on SAA but this journey was a catastrophe for me personally and my loved ones. It had been just the supervisor who had been really type and useful to us. Every additional SAA worker we experienced was unhelpful, dismissive and also the lady in the table whenever we bought the seats was really unpleasant and yelled at me before my kids. It had been extremely unprofessional.
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