Planet Hyundai, Las Vegas
Over the past couple of years, I had heard a couple horror stories about this dealership. Recently, I heard there was new management at Planet Hyundai, and that was the reason I went there. I thought they must have changed for the better. On the surface, it looks as if they have. I thought my sales guy was great - until he screwed me over. After taking me on a test drive in one car, and getting me to sign the agreement, he switched the car with another one that had less features and a major electrical problem - none of this I knew about until after he was long gone and I was waiting for my car to be pulled around. And when I complained about it, he would not even talk to me anymore, he stuck his arrogant sales manager on me and just sat there quietly while the guy berated me and my family.By the end of the mess, he would not even look me in the eye - the same guy who was acting like my best friend just a couple hours before.
I have NEVER been treated so poorly by any business -and this was just last month. The car they gave me was defective, and they knew about it before they gave it to me. Yet, they passed it off on me and then said I would have to take it to the service office since it was under warranty now that I signed the contract. It took over a month, hours at the lot, dozens of phone calls, and finally a lengthy email to get it fixed.
This company is currently boasting of new management and exceptional service, but they have not changed. They still have an unsatisfactory rating with the Better Business Bureau. For the management to employ a person like this sales manager for the purpose of intimidating customers once they complain in any way - that is just wrong.
After my experience, I started doing research, and discovered many people are still having terrible experiences with this dealership.
Not only will I never purchase a car from this dealer again, I will never purchase a Hyundai, because a corporation who knowingly allows people like this to represent their brand is not worthy of my business.
I am not saying that everyone at Planet Hyundai is bad, but I am informing others of my bad experience so at the very least they have an idea of what they may be getting themselves into.
Mike
Las Vegas, Nevada
U.S.A.
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