I also have been victimized by inphonic. I bought a razr from buy.com with two $125 rebates that had to be submitted after having service for several months. Upon completing that term, I submitted all necessary paperwork to inphonic. Both submissions contained the SAME copies of the necessary paperwork (different rebate forms, however), and were mailed on the SAME day, together, at the same mailbox.
They sent me emails, saying they received it, but one didnt have a UPC! The other appeared ok. After an email inquiry, they said that one was missing the UPC, and they OTHER was missing a paid in full bill! Keep in mind, both submissions contained MATCHING documents.
I replied via email explaining that the documentation showed a paid in full bill, and also replied to their postcard with ANOTHER copy of the UPC. For the record, the UPC was copied on the SAME page as the billing.
Assuming this rectified the problem, I have been awaiting my rebate checks. Today, when I checked on the status, their NEW complaint is that their is a postmark error AND that the bill needs to show a Zero PREVIOUS month balance (what?) At this point I replied that the submission was ALL correct from the start, and they are just ripping me off. They can rectify it on their own or I will just file complaints with the FTC, the BBB, Buy.com (they have an earful coming from me for using this horrible service), and finally my carrier for allowing even the remote association with such shady practices.
And trust me Inphonic, if I could find the time for this I can find the time to do all of the above and more. I found this site just by googling "rebatestatus.com" and "ripoffs". How appropriate.
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