Usacomplaints.com » Cars & Transport » Complaint / Review: All Computer Resources, Inc - Do not stand behind their products. #913441

Complaint / Review
All Computer Resources, Inc
Do not stand behind their products

Do not use this company! They do NOT stand behind their products. They take an exhorbitant amount of time to process orders. (Picture your car out of service for more than a month.) Worse, when there are problems, they don't make any effort at all to resolve them. When our first PCM from them failed after about 8 months, they refused to replace it as we couldn't find the receipt. (Ok, our bad, but one would think that with all of the info they have on each of these computers, they could tell exactly, with a quick read, everything about it, including that it was theirs and when it was issued.)

After purchasing another one (and carefully keeping the receipt, shipping the old unit back), it quit after 10 months. (Also a concern. Their PCMs simply don't last!) We learned our lesson, having kept the receipt. A quick call should get a new one on the way, right? Wrong! They claimed not to have received the old unit back and if we couldn't provide tracking info, they wouldn't replace it. The burden of proof was on us! Try as we might, we couldn't get the tracking info from UPS. It had just been too long. They never notified us that they hadn't received it (if in fact that was the case).

It is this "Customer is Wrong" attitude that is most chilling. Do not use them. Use a reputable company!!


Offender: All Computer Resources, Inc

Country: USA   State: Florida   City: Miami
Address: 12415 SW 136 AVE. Suite #2
Phone: 7868797566

Category: Cars & Transport

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