I have had problems throught this entire purchase but my problems got worse as my car approached the last 1 1/2 year of payments. I bought a 95 Toyata Camry paying to much at $13,000 w / 2,800 down with payments every two weeks. I only have about 5,000 left to pay. I was 15 days late (on a 2 week cycle) due to work related illness and called to request a 2 day extension and I would make 2 payments bringing the car up to date. I was denied by Gina who was extremely rude and abusive on the phone she told me to bring the car into the office or the full payment by close of business that day. I asked to speak with the manager Robert who gave me until the next day to make payment. I made the payment the next day as agreed but the car was repo'd anyway (ordered by Gina).
I called to speak to Robert and left him a message to call me asap. He never returned the call. I called again and got Gina who advised me that I was not allowed to talk to Robert anymore and that I could only speak to her. I asked her for the corporate office or district managers phone number, she refused to give it to me saying they have no district manager or corporate office. She would only tell me the car was financed through Suncoast Bank.
My last call to Gina was to ask her the total dollar figure to get my car back, she demanded 3 payments in advance, $50.00 towing fee, $200.00 processing fee that could only be paid in person. I told her I dont have a car can I pay it over the phone and pick the car up when I have a ride, she refused and said if I didnt pay in person she would not release the car.
I am afraid to go into the office due to the constant verbal bashings and the staff's demeaning attitude, but they leave me no choice I refuse to surrender my car when I am in the last year of payments.
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