Complaint / Review
Nissan UK
Supplied a faulty new car on 1st March which was returned on 3rd March but refund took till 1st June

We bought a new Nissan Micra from Nissan Harrads Wakefield on the 1st March. Savings was used for more than half the cost with small HP agreement taken for the rest. On the 3rd March the engine management light came on. The car was taken back to dealership and we caught lift back with breakdown to home. Car was cleared of fault next day only for it to appear that evening again. This happened twice until we refused to take car back until they sorted it or replaced it with another vehicle.

It was referred to Nissan who were suppose to come and investigate but nothing happened. The dealer gave us a temporary car whilst trying to identify the fault. After a few weeks of constant promises being broken by Nissan and no way forward we asked for a refund as the support we received from customer care was diabolical.

All through this process it was us that had to do the chasing with many promises of updates failing to happen. It was identified that there was a cracked catalytic convertor during shipping or from factory as the fault but we wanted a refund.

The car was paid via debit card but Nissan stated they would only provide a cheque. This cheque became the longest most complicated cheque to supply, as from the original agreement to refund to the shipping of the check it has taken Nissan 3 months so far and as I type I have been assured it is here tomorrow. We have been fobbed off with administration errors, changes of customer support manager and every excuse under the sun. We have talked to managers and even Jim Right who still cant seem to get his company to issue a cheque smoothly...

All during this process we have incurred costs for insurance on a car we cannot drive, fuel on a car that is less economical than the one we bought and the amount of calls back and forward not counting wasted time waiting for calls that dont materialize.

I hope that nobody should have to endure this sort of unnecessary treatment and Nissans care policy is furthers from my experiance. Had i had the funds, legal action against their incompetence would have been a must.

Nissan uk no care