We purchased a used 2001 Oldmobile Aurora in Jan. 04. Less than thirty days into the purchase the cars control on the steering column went out, and all the dash and interior lights would just go off when they felt like it. We took it in and was told it was a faulty computer, it was replaced at our expense.
On August 18 my husband pulled into the driveway, got out came in the house for about 40 minutes and went back out to go somewhere and the car wouldn't say a word. He took my car and left, I went in the house and 10 minutes later the alarm kicked off all the windows went down and the radio was blaring. I called him he told me to disconnect the battery.
Well I pulled the backseat out, and reached for the battery and noticed the battery acid all over the tray. When I went to touch the positive cable it just fell off. When he came home he asked me why I did that, I told him it just fell off I barely touched it. We examined it and there was acid all over the terminal.
We went to the dealership and amazingly the 36 months was just up and since we didn't purchase the battery we don't have right to a warranty for the defective product. I am not happy having to take food out of my childrens mouth for a company that produces a bad product. That was 120 dollars we could have really used.
This is a copy of the letter I am sending to them:
To Whom It May Concern:
I am not satisfied with the company policy that you have concerning defective products. I do not believe that a company such as yours that has been in business for many years should treat consumers like they are unintelligent!
Yes the car I purchased came with your battery installed, and it just so happens that the car is out of the 36 month warranty by 2 weeks, but I know that it is not common place for a terminal to just fall off of a battery that is only 3 years old. That particular battery had a defect, the defect was from the manufacturer, therefore why should I as a consumer be held fully responsible for replacing that equipment just because I was not the actual purchaser of the product. Regardless of who purchased it, the item in question was DEFECTIVE.
I had to take 120 dollars and spend on a replacement battery, and take food out of my children's mouths to replace a battery that was not properly built. Is it my fault that the battery was built improperly, no its not? So why should I be wholly responsible for its replacement. The customer is allegedly always right? Well apparently not in this case. I have made this public on usacomplaints.com where I have found other dissatified customers. I feel it would be more than gracious of your company to reimburse us for half of the cost of the battery, because it was in fact a DEFECTIVE part and in that respect alone AC Delco should be at least take a partial responsibility for the product that is sold with their name on it.
0 comments