Complaint / Review
Hertz Car Rental
Rude and dishonest response to an inquiry about military discounts

Earlier today I was calling around to different car rental places trying to get some prices for a rental SUV for vacation. I always ask about their military discount. (In the past we have been fortunate enough to get a substantial military discount because of Steve's service.) Each place I called today offered a discount and a very nice, "Thanks for your family's service, " except for one: Hertz on Montgomery Hwy in Hoover, AL.

Now, I never feel that we are entitled to a discount, in any instance, and it is OK if a business doesn't offer one. But when I inquired at Hertz, I was told by a young woman (who asked her manager about it) that if I wanted to say that we
were "military, " that they would "charge a surcharge of an extra $5 a day for the rental so that it would cost us more!" I could hear her ask the question, and I heard his rudely toned response, so she wasn't making this up.
She sounded as confused as I was! I am totally shocked and hurt by this, especially to find out that the truth is that they offer a discount to USAA militaryfamilies on the USAA website. What a disappointment!!! Obviously we didnt rent
from this Hertz, and never will!!!