We found them through their website in April and chose them because they advertised convenient, secure parking minutes from the port and "Shuttles run continuously to and from the port every 15-20 minutes from 7am-3pm". With such low prices, why park anywhere else?
I'll tell you why. We prepaid for a 10:30 AM reservation and arrived on time. Rather than driving in to a garage, everyone was forced to line up under an overpass outside their *dirt lot*, while waiting to be admitted because "the passengers are lingering on their cruise". We didn't get to park until noon and then had to fight for a spot on one of two shuttles that showed up to take all the waiting customers to the port.
When we returned, we waited over 90 minutes at the port with all of the other Premier customers while no shuttles came. I personally phoned 4-5 times and was told each time that shuttles were on the way. Other customers eventually walked a mile to their lot. We eventually hired a taxi (at our expense). When we got there, we found the next bunch of victims lined up under the bridge, being told that we were just loitering too long on our cruse.
There wasn't a person amongst us who wasn't kicking themselves for choosing to park with these crooks.
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