Before departing our cruise we reserved port parking with an online company called United Airport Parking. I prepaid my parking and when I found the facility I had my doubts. Since I have already prepaid over $87, I was kind of stuck having to accept the parking facility as the agent who was at the counter said there are no refunds if I don't park or wish to cancel without giving 48 hour notice.
Having just returned from a 14 day cruise out of fort Lauderdale's Port Everglades with my wife, two sisters and my 83 year old mother I phoned the office as instructed and waited patiently for Airport SeaPort Parking / United Airport Parking to come and collect us so we can pick up our car. Almost an hour and a half later waiting in the hot Florida sun a dirty white van pulls up to the curb. The driver tells us to hurry-up as he needs to go to lunch. I told him that was good, that we have been waiting for over an hour and I think he can be a little patient. The driver (I later find out his name is Lincoln) then snaps that if we don't get in the van he was going to leave. How fast can board with an 83 year old? We all get on thinking he would put our luggage in for us, but he just milled about smoking a cigarette while we were locked in the van with AC off and the windows up. I got out and asked him about our luggage and he has the gall to call to say, "What are you a smart *&$"? He then told me to put my own luggage in the van as he already knows that I am too cheap to give him a tip. I couldn't believe that this person would say such a thing!
At this poit I told my family to get out of the van and I called for a taxi. The van driver, Lincoln started using abusive language toward us calling us rude and vulgar names.
We took a taxi to the facility (If you can call it that. The lot looks a little decrepit, filled with overgrown weeds and a sagging fence line and no signage" and as I walked up to collect my keys I was told that I would have to pay for an additional day because I was late. What nerve of them to even attempt to collect more money from me after leaving me at the port for over an hour and then sending their deranged driver to collect me. I then asked about my $19 cab fare and they said pretty much, "... Tough luck we sent a van for you and its not our fault that you didn't like the driver so we won't be giving you a refund." This was said in front of other customers and with a smile on the gentleman's face. What a HORROR!
While we were loading our things into our car, their driver, Lincoln, pulls up and walks past us snickering a little louder than he should about us being cheap bast&s and that'll teach us.
Yeah, this experience taught us alright...
Airport Seaport Parking / United Airport Parking are horrible! Their service, the shuttle van driver, and the location are beyond a doubt not very professional in any way. This company hidden behind a nice looking web site was the most g-d-awful business that I have been a customer at. Everything was wrong with these people. We weren't rude, loud or annoying in any way. We are actually a very nice group of happy people. I tipped very well ($14) on the trip to the port and had a wonderful conversation with our driver.
I would never use their parking facility again nor would I recommend these services to anybody. Yes, their prices are affordable but I guess it is true:
YOU GET WHAT YOU PAY FOR and we didn't get a whole lot!
I tried to call a manager at Airport Seaport Parking but I was told there is no manager and the owner, James, never comes in. I then called United Airport Parking and spoke with a Paula. She apologized and tried to find an excuse for everything that happened to us and offered me a $8 to keep my mouth shut. When I told her I would post my story all over the internet she then threatned to sue me saying she know who I am and has my personal information.
This was one of the worst travel experiences in my life.
Jd. Xxxxxx
Raleigh, North Carolina
U.S.A.
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