This was the WORST EXPERIENCE we have ever had with a car dealership. They are unprofessional,
liars, scammers, dishonest, and extremely unscrupulous. My husband and I went to see a car we had found on the internet for certain price, when we got there, the car had a totally different price, and the excuse they used was: Oh this is for cash only. To whoever is reading this post, we can assure you: The internet price is a scam and its never honored at this dealership. We went to the Hollywood and Miami Gardens locations, and they gave us totally different answers.instead of turning our backs and leave that place, we ended up accepting their excuse and we decided to proceed doing business with them, and we ended up choosing a car. After sitting with the salesman, we explained we had of the deposit now, and the 2nd within 2 weeks, he said no problem, then we signed an application, and he told us, tomorrow we will have an answer for your loan. Next day he called saying: You are approved! So we went back on the next day and gave a deposit to hold the car. They told us: The car is yours; we will put on the sold line. Well, when we went back as agreed before to give the 2nd and final deposit, they told us: Oh we could only hold the car for 1 week; now the car was sold to someone else, it was a CASH DEAL. HOLD ON! This was NOT what they told us, and this was NOT the agreement. We were extremely disappointed and upset, and that was a sign we should have walked away from that unscrupulous place. We told the salesman: Ok we want our money back then. Then, came the manager and told us: Oh lets do something, see if you like any other car and we will do a very good deal for you to see you happy. That was our worst mistake! We ended up choosing another car and agreeing to do business with them. On that same day we signed all the papers, and took the car home.By the way: The car was totally dirty, even though meanwhile we were signing the papers they told us: We are cleaning the car and getting the car ready for you. Another lie! The car was on the same place and dirty as before, even with the dealer stickers. Four days later we got a call from Marco Garcia, stating that we needed to go back to sign another papers, that he got us approved in a much better deal. After work we went back there, and instead of a better deal, he got the interest rate much higher with higher monthly payments. But then he said: Oh your principal was reduced in $2,000. Well the new interest rate was almost 24%.
Ridiculous! We ended up signing. Other huge mistake! JUST A LITTLE NOTE: On that same day we noticed that the first car we put a deposit on it, it was back on the lot, then we asked what happened, and the salesman told us: The buyer was not approved and had to bring the car back. Then we got very concerned about that statement, and we asked: How could that be, wasnt the buyer approved or cash buyer? Then, the salesman realized what he just said and told us: Oh no, its because the buyer gave us FAKE PAYSTUBS, and the bank found out. LIARS!!! Wasnt this a CASH DEAL in the first place??? Almost 2 weeks later Marco Garcia called my husband saying: Look you will have to bring the car back, we couldnt get you approved, and I need you to bring the car today. What??? Werent we approved??? And we did NOT have anything FAKE on our application, everything was legit! Many times we asked these people if everything was alright, and they told us: relax, enjoy your car, everything is fine, your loan was approved and there is no problem. Never, under any circumstances, we would take a car from any dealership if we were not sure we were approved, and they ensured us everything was approved.
LIARS! Liars! Liars! And to get our money back was a nightmare, even though we requested to talk to the general manager, we were told that he would not do anything, and the general manager refused to talk to us. We have never been treated with such disregard and lack of consideration as we were treated at this dealership. We will make sure, we will post this review on every car review place or website, in order to prevent other people to go through the same thing we did. Stay away from this unscrupulous dealership!!
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