I've worked within the system of Pep Boys, and there are only a
few managers and Techs & Mechs I would truly step up to bat for do to 20 years in sales/service.
Pep Boys Yuba City gave me a chance to work with them and they also had the best benefit plans as compared to other companies. I was promoted and sent to Vacaville to help the Service Manager with his work load. I was told by the district manager this guy I was to work with is the best service manager in the business and that he was his asst. Way back when.
Well I arrived and was settling in to kick some royal service "We can do it butt" the only thing I recieved on the first day was a service manager that no showed and me standing in front of several pissed off customers.
My first week I found out that shop had married at least 3 customers vehicles, and that I was not actually the service managers assistant but his fall guy, aka.'the man behind the shit maker, caring the shovel' In three months time I had lost 25 pds. Due to lack of coverage to send me to lunch. I really put the subway sandwich guys diet to shame.
I was on the Pep Boys high stress/no lunch program. And to think I had to smile and tell customers. I really enjoyed working for this company. April of the service manager transfered to southern California, and I figured I would be given the reins of the service dept. And try to give our customers the benefit of the doubt. But NO! I was passed over, even my coworkers, (retail and shop), Said I was the best man to turn that shop into a moneymaker.
During my 8 months at that Vacaville location I've gone through 3 Service managers. One even lasted a whole week. I had excellent working knowledge of each of the shop employees, but I was not given the chance to prove respect is earned, not bought. I had to leave the Vacaville Pep Boys because of a family members illness, I tried to transfer to another store but of course since the DM's fall-guy has left, we'll just use our influence through-out the district to insure his position is filled in all levels and see if Pep Boys can force a Volintary Resignation. Well they got their wish. Now I'm taking care of my ill family member and I'm making sure every customer knows, at the company I'm working for now, there are auto repair facilities, 'THAT TAKES CARE OF THE CUSTOMER, AS WELL AS THEIR EMPLOYEES.'
Happy employees bring back the satisfied customers.
P.S. I've gained 5 pds. And have been given a 1 hour lunch break while clocked in at work. I'm also receiving a nice bonus every month because of my part in sales and service.
This special request goes out to my fellow employees that still work for Bud, hang in there, because there is hope, open your eyes long enough to know that your not alone. If you are going through a similar experience and your in the Sac district, E-mail me. Maybe I can help you regain your sanity.
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