I applied Alamo Rentacar at Kahului Airport, Maui, HELLO. I came across the vehicle initially designated in my experience had a physical issue. I documented it for them on-spot. They gave me a different one. I quickly examined the vehicle and didn't identify an issue. No Alamo worker examined the vehicle.
Although I had been utilizing the vehicle, used to do not cause any harm. After I delivered the vehicle, an Alamo worker (Worker #ES36HF based on Alamo’s Convey Incident Report) stated the left-front bumper was indifferent. It had been indifferent by no more than 0.2 inches (or five millimeters), and also the automobile was dark, therefore it wasn't surprising that I didn’t identify it at my short examination of the vehicle at the start, in addition to for my entire hiring time. The “unattached” space was therefore little that when I somewhat ripped the bumper, then it had been merely mounted.
Having observed the indifferent bumper might be quickly connected, the worker nodded, stating it had been okay. He repeatedly stated “OK, OK.” I questioned him to have gone the statement he had completed. He explained anything could be okay, and he was performing the paperwork so the organization may repair the vehicle for potential clients.
I thought that Alamo wouldn't cost in my experience. The reason why are the following.
1. First, there is no incident while I had been utilizing the vehicle. The car’s common situation was poor right from the start. There have been many scores in-front and back bumpers.
2. Next, the bumper problem, if any, was therefore small that you could repair it simply by taking the bumper.
3. Next, the worker stated the event record is just submitted for potential clients.
1 week later, I obtained a email from Alamo, seeking me to supply my insurance info so they may charge me. The total amount wasn't given.
I looked for comparable encounter with Alamo at web. The very first article that I came across was nearly the identical as my own personal expertise. It ought to be mentioned that it just happened in the same location, Kahului Airport, possibly nearly per month before. At consumeraffairs.com, under “Alamo Vehicle Rental” area (http://www.consumeraffairs.com/vacation/alamo.html), a called “Jackie of St. Charles, IL” published on March 19 the Alamo worker stated “no large deal” towards the harm that the poster wasn't actually accountable for, but Alamo fundamentally delivered a state of $1,030. It's possible to quickly discover additional comparable activities at web.
I'm really unhappy at Alamo. Though Alamo Rentacar often offers lower costs, my current encounter, in addition to the encounters of others, shows that the offered prices aren't anything. I arrived at have an impact that Alamo is attempting to create up the reduced costs by blaming the clients of the problems that they're not accountable for.
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