I rented a 2009 Dodge Nitro from the Ft. Myers, Fl. Airport for one day. I did not opt for any additional insurance. I looked over the vehicle before I rented it and proceeded to the gate that was attended by an Alamo employee. I indicated to him that I noticed a small scratch on the bumper. He said I was all set. I drove to Miami and turned in the rental car at the Miami International Airport. During the checkout process I was informed that I had to turn this slip inside the office because of vehicle damage. I informed the clerk inside that the damage was reported at the time of rental. They said, "Okay sir, your all set, just sign here and you'll be on your way". I recieved a letter indicating damage to the vehicle I should contact my insurance company. I phoned them right away (Alamo Damage Recovery) and was giving awful customer service they told me nothing regarding this "claim", I was disconnected and I did not hear back for about 6 months. I recently received a notice of Total amount due: $1030.20 for vehicle damage. After reviewing their claim it looks like they replaced the rear bumper? The scratch that I noticed was on the front bumper. I phoned the damage recovery unit contact person (Carolyn), she informed me my claim has already been turned over to collections. Please be aware of this complete scam. Is my credit now going to suffer? I will not pay a dime on these fraudulant claim by Alamo.
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