I purchased a 2009 Toyota Corolla from Lipton Toyota in 2009. At the time of purchase, the car was classified as "certified pre - owned". The car had about 1,500 miles on it at the time of purchase.
I financed the car as a five year loan though Lipton Toyota. I was told by the finance specialist that my interest rate would be 7%.
About a year later, when I read the fine print on the contact, I realized that my interest rate was in fact 7.36%. When I called Lipton, I was told that the extra. 36% was a standard addition even though it was not what was verbally agreed upon.
My second issue with Lipton is the service contract which I purchased. I was told that the package I purchased (came to about $15 a month) would include include oil changes and tire rotations every 5,000 miles until the loan was paid off.
I recently took the car (now has 42,000 miles on it) in for an oil change and was denied service under the warranty i purchased. I was told that the oil change / tire rotations were only covered up to 36,000 miles.
I told the sales manager that was not what I was told at the time of purchase.in fact, I only purchased the warranty package because I thought it was a good deal to have free oil changes for 5 years.
The sales manager than told me the person who sold me the service contract was no longer employed by them and there was nothing he could do for me.
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