I own a used Dodge vehicle and recently I have had issues with running out of gas when in fact there was from 1/4 to 1/3 full in the tank. I decided to take the van to a Chrysler dealership service dept., the best expert to diagnose the problem and learn what needs to be repaired. The cost to run a full diagnosis is about $100.00 and for the charge the customer gets a full printout of what the customer states and what was learned by the service techs.in addition, the customer gets a summary of potential other issues for consideration. When I went to pay for the testing, I learned that to fix the problem of running out of gas, the service manager told me that I would need to spend a little under $900.00 which includes a fuel sending unit/fuel pump and a fuel filter. I asked the service manager if I spent that much money would this repair fix the problem.
We can all guess what his response was... That will take care of the problem.
I did not have that much money and opted to have someone else make the repair. The fuel sending unit and fuel pump was replaced for $275.00 and this did not include the fuel filter. I drove the car home and later went to my son's house for dinner, when I left his home, the car stopped running and I pulled off the city street away from all traffic. I added more gas and still the car did not start. When I came back in the early morning, the car was towed to a city lot... That cost me over $200.00
I called Kevin, the guy that installed the fuel sending unit and we both concluded that the new part might be faulty. I paid the city $140.00 I had the van towed to Champion Chrysler for the diagnosis mentioned above. At Champion, the test they ran did not follow real guidelines to see of the fuel pump was doing its full job. The only test was by taking off the rear hose, not the front hose. I asked Kevin to go to Champion and see if he could make sense of what failed. He concluded that all was needed from the beginning was a $40.00 fuel filter, not the fuel sending unit/fuel pump and almost $900.00 in repairs. That small part and cheap repair was not the message delivered by Champion Chrysler employees to me, I paid a lot of extra money doing business with what I expected to be an honest and trustworthy Chrysler dealership. I do believe that I was a victim of greed.
0 comments