Usacomplaints.com » Cars & Transport » Complaint / Review: Silver Eagle Auto Mall - M.L. McGuire If you want to get screwed and waste your money go here to buy a car! Total Incompetence and Inaction. #842039

Complaint / Review
Silver Eagle Auto Mall
M.L. McGuire If you want to get screwed and waste your money go here to buy a car! Total Incompetence and Inaction

Please be very aware of this dealership!!! They will totally rip you off. My 7 month pregnant daughter and son-in-law purchased a vehicle from this dealership. My son in law is currently home from military training and is unemployed. They spent their last bit of money to buy a 1996 Ford Windstar. This was a cheap car and they were aware that there were minor mechanical defects (blown stereo speakers, replace windshield wipers, radiator flush, oil change) and my son in law was willing to do those repairs. Come to find out, the crank shaft bearings were gone, the radiator was trashed, the timing cover needed to be replaced (it would not hold antifreeze... At all!), water pump was shot, the a/c and heat did not work properly, serpentine belt was shot, and the list goes on to the tune of about $4500. George, the salesman also told my daughter/son in law that the spark plugs had been replaced... He lied. We went back to the dealership and spoke with the salesman George and the lot manager Robert. On first contact we approached them calmly and made them aware of the situation. They were totally unwilling to cooperate, showed no concern or remorse for selling this vehicle. They refused to give any suggestions to remedy the situation. Although there is apparently no legal obligation for a dealership to disclose mechanical issues, there is a moral and human obligation and the employees at this dealership have no morals or human decency. I requested several times (not so calmly at this point) to speak with the owner of the dealership and they refused to contact him or forward a message to him to contact us regarding the problems. This dealership has no clue and/or concerns of their obligations to the consumer. We asked them numerous times how they would feel if their own daughter were put in a vehicle of this condition... Neither of them would answer the question. Neither of them would ever look me in the eye. These type of people are what gives sales people a bad name. The conversation was brought to a halt when they told me they were calling the police to have me arrested for tresspassing. Now mind you, I did raise my voice and was very stern (I think understandably justified) but I was never belligerent or threatening in any way. Now my daughter and son in law are stuck with a vehicle that will not pass inspection, is unsafe to drive and no money to buy another vehicle. These people are crooked and should not be in business. I did research this dealership and they have had several lawsuits filed against them (check out casenet.com) by other consumers. Some of the lawsuites were under a different name of Silver Eagle Sales 1, Inc. And were also made directly against the owner, M.L. McGuire. Apparently, they closed that business and opened at a different location under a different name. Please, please be aware of this company. Run away as fast as you can.



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