In June I had initally reported to the better busniess bureau a local Mitsubishi Dealership that totally destroyed my vehicle and refused to remedy the situation. I was then told to submitt any supporting documentation about my claim. I sent photos of the vehicle they destroyed, email correspondence from the dealership manager, parts manager and bodyshop manager as well as my attorney to myself and from my attorney to the dealership. Just a littel to explain this. I had brought my Mitsubishi Eclipse to the dealership to have the convertible top replaced. The dealership proceeded to tear the interior of my vehicle (so badly it would have to be reupohlstered) and broke 2 windows. They said they would repair this out of their own pockets because it was their fault. Within 2 weeks of them having my vehicle, they called and said my engine needed to ne replaced... NOT REPAIRED but replaced. I had just had the engine serviced and there were absolutely NO problems with it... When I said I didnt want to replace it because there was no need to incur the 3500 dollar expense, my vehicle was totally trashed, oily parts thrown in the glove compartment, on the seats (that were destroyed) and then left my vehicle out inthe rain to flood since they didnt reoplace the top OR the windows. The lady at the BBB said that since the dealership responded that the case was closed and that they would nnot persue anythng further because the dealership said they would pay for damages. They did not do so, and when I contacted the person handling the case she said that nothing else could be done even ifthey refused to pay the damges. It seems that the BBB works more for the Companies they endorse than the consumers they screw over.
0 comments