I purchased 4 Fuelmax tires, #2056515 WHFUELMAXB, from Sears in Capitola, California on 9/7, based on the promise that I would receive a $160 rebate, $80 for puchase on a Sears card and $80 for purchasing 'Goodyear tires.
I was given a claim form, which was already partially filled out by the salesperson, which I sent in that very day with a copy of the sales contract.
When I heard nothing after six to eight weeks, I managed, with some difficulty, to speak to a "Helen " at the Goodyear rebate office, who said that my claim was not in the system because I had failed to include the correct tire number. This was, of course, untrue because the number was right on the contract. I was told to send it in again by FAX to 513-321-2136.
Unable obtain another claim form from Sears - the rebate was no longer going on - I mailed a letter on 12/20 with all the anwers to the questions from the claim form listed in order, another copy of the sales contract, as well as another correctly filled out claim form, which I finally found online.
After several weeks without a reply I called, spoke again to Helen, who assured me that they had received my letter and that everything was now in the system, but that it would be another month before I would receive my money.
Another month has gone by and, not having received anything, I am now joining the other complaints filed on this site because it looks very much, judging from the other people's experience, that my, treatment by this company is not unique and that there is a deliberate effort to defraud.
If you have any information about a class action suit, or other agencies that conceern themselves with complaints of this nature, please let me know.
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