During the December big freeze, BA asked us online to cancel or reschedule our flight to the US in order not to add to the chaos. We canceled and re-booked with another airline. For technical reasons, our cancellation had not gone through correctly. Requests to BA customer relations and complaint have not shown any useful results for now 4 months. We keep being passed on and not responded to. Also our booking information has since changed in strange ways without us requesting it. Please read our entire story at http://troublewithba.com.
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