I have a problem with my VW Polo and decided to ask you for help. Unfortunately, your mechanic Mike did not understand my query and was quite unkind in his last reply, which I enclose for your consideration. I told him that all the steps he suggested have been followed but the problem persists. He either did not understand or does not know what he is talking about.
Please consult a kinder mechanic for my query. I felt like I was being taken for a ride with the 20,00 fee!
His reply was evasive, and the solution he suggested was silly, as I told him I had already done everything. I felt robbed of 20.
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