This company is not the AAA of Southern California; it has a good record. This is for AAA for Northern California; a completely different entity. After more than a year of communications with various levels of employees at the Claims Department in Suisun City, Ca., the claim for part of the damages to a friends vehicle as well as my claim for transportation use, has repeatedly been ignored or misrepresented by this company.
In the information sent by the Claims Dept. Says that a $25 per day transportation expense, not to exceed $750, will be paid for the period of time 'your vehicle is not available for your use'.in the next letter was a check for $75 for the auto body repair shop's estimate of the time it would take to repair the vehicle. That is not the 27 days that the vehicle ' was not available for your use'!! When the discrepancy was pointed out, this company just repeated that the check was for the 'estimated time' that the body shop gave them.
There was no recognition of the discrepancy in their own description of the insurance policy, nor explanation of such. Every letter that was sent, including a signed and notarized affidavit, and that asked for explanation of specific questions, was answered but did not include an answer to the questions which were asked. The 'casualty specialists' as well as the 'claims supervisor', repeatedly gave answers to questions that were not asked and 'sidestepped' answering the questions that were asked.
This a a very dishonest and self-serving group of people. After looking at their website about jobs with the company, it seems like the 'bonus' part of the job description is what these people are most concerned with. It seems that however much they can manage not to pay on a claim is used to reward them them for their underhanded and slimy manner in being fair with the claims that are presented by their customers.
The Claims Department of this company will NOT treat you Fairly. They refuse to give satisfaction on a claim and leave you with a Civil Suit in Court as your only option. Due to a lack of money to do so, as is the case probably 90% of the time, gives one no way to get satisfaction or forces this company to abide by their own rules as stated in their policy. DO NOT SUPPORT this companies unfair and illegal manner of dealing with claims. This company will RIP YOU OFF!!!
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