Complaint / review text:
We bought a beautiful 2000 Ford Taurus SES sedan, and we absolutely love the car, it rides smoothly all except for the brakes.
A week after having the car, the brakes started to "grind", we called JD Byrider (Chandler, AZ) where we had purchased the car. We were told after the "mechanic" took the car for a test drive, that the brakes were fine, and that is how they are supposed to sound because they are ABS.
We are not stupid people, in fact, we are pretty well educated people. So, after relentlessly trying to get Byrider to fix the brakes, (by the way, were at that point, still in the 100 percent coverage of the first month), we finally had to take the car to a reputable mechanic, who upon inspection of the brakes, told us that the front brake pads were just about worn down, and that the back brakes needed adjustments. $189.00 later, we got the brakes fixed, AND we kept the brake pads that were removed from the car.
We let JD Byrider know how dangerous it is to ride around with bad brakes, and all we got from them was how they couldn't get the car in for repair for at least a week, since there were other "priority" cars with emergency issues, and that they could not get us in as a top priority. So, instead of riding around on brakes that were ready to give out at any time, we opted to have them repaired at our own expense.
Our second issue, is the deferred down payment plan. We were so rushed to get the paperwork signed, and one of the financial persons (not the finance manager) pointed out to us that as soon as we were done with the deferred payments, that our regular car payments would start 2 weeks (coinciding with paydays) after we paid our last deferred payment.
We made our last deferred payment on June 04,2004, and we were informed that our next payment was due the following Friday, ONE WEEK after we finished paying the deferred payment. We debated this with the Finance manager who was quite rude and adament that we had to start making biweekly payments starting on June 12,2004. We would NEVER have agreed to make payment arrangements that didn't coincide with payday Fridays, as a matter of fact, the Finance person verbally told us that our first car payment would start on June 18,2004.
JD Byrider couldn't do enough for us, until we signed all the legal paperwork, now they are rude, don't want to uphold their end of the contract as far as repairs, and also will not work with us as far as making the car payments to coincide with payday.
We are sending a copy of this letter to The Arizona State Attorney General, To Better Business Bureau, and Consumer Affairs. We are also going to post the complaints against JD Byrider on the Website, for all to see and beware of going to the Chandler Arizona Dealership, as they run a crooked operation.
We hope that you can resolve this problem for us by contacting the Chandler Arizona JD Byrider dealership and set them straight about how to do business, and fix the problem of making the payments to coincide with payday for us.
If we don't get this resolved, I do have the bill, and brake pads, and the work sheet showing the worn brakes, that alledgedly were supposedly in great condition, as the salesman told us that "all our cars get the fine tooth comb treatment, so we repair them so they are like new, and we would never sell a car that wasn't mechanically sound, especially the brakes." (Once again, we will reiterate, that that was bold-face lie. Anything to get us to sign on the dotted line), that we will take legal recourse against JD Byrider as we have the physical proof, and as far as we are concerned, we should also be reimbursed the money we paid to have the brakes fixed.
JD Byrider has done a bad business deal with us, and we expect this to be fixed.
Paul & alice