Complaint / review text:
I turned in my lease car on 4/25/11. I drove it to the dealership, dropped it off, and drove a new car off the lot. The turned in lease had a damaged headlight. I had planned on just turning it in and paying the damage fee. I figured it could not be that much.
My sales person had me sign electronically for the turn in form. He said his body shop could use the work and could they just fix it. He said the turn in date would be unaffected. I gave him my Visa card number and figured that was it. Boy was I wrong.
Less than a month later, I received a letter from a finance company saying I owed $500: $200 for a damaged headlight and $300 for a rental fee.
I called my sales person and he said that he would fax them the purchase turn in agreement showing that I had turned the vehicle in on 4/25/11. The finance company called me back a few weeks later saying they had received nothing.