Usacomplaints.com » Cars & Transport » Complaint / Review: AutoZone - Terrible Customer Service. #776967

Complaint / Review
AutoZone
Terrible Customer Service

The knowledge that I'd at AutoZone yesterday was HORRIBLE. I went directly into buy a headlight & brakelight for my vehicle. They gave me the lights. I'd visited different AutoZones wherever they'd place the lights set for you. I inquired when they provided that, plus they explained Yes, they'll place the bulb in. The woman went outside to assist me place it in, then she stated "really, another shop affiliate has this kind of vehicle, he is able to assist you to better, delay the following" And So I waited fifteen minutes and nobody arrived and so I went in. They'd forgotten about me plus they unfortunate "you got the incorrect lamp, you'll need this bulb which expenses 3$ more" I said ok. I delivered bulb which was 10$ and settled 3$ additional for that new lamp. The man who had been likely to deploy the lamp vanished, and also the supervisor questioned me to put on on which he'd have it looked after. He requested ANOTHER CLIENT "do you consider you are able to deploy her lamp?" as well as the client said sure. He questioned where my vehicle was at, I confirmed him he then stated "Ok I'm going to be correct back" and not arrived back, and also the supervisor arrived and stated "Ok I'll repair it foryou". He began focusing on it, unscrewing the lighting address and began adding it. Subsequently in the centre of his process, he went around and assisted two additional clients that arrived in after me, making my vehicle half-done and by this time around I am really upset. He eventually completed, he then stated that they'd gotten the incorrect bulb. Again. He questioned basically desired to get another and that I stated "No I'll simply return this 13$ one. He explained ok. I visited return it towards the sales affiliate and he or she stated she required the supervisoris agreement, and so I needed to DELAY about the manager (who realized I had been arriving inside to come back it). He eventually began to return it, but because of my prior deal, he could not return my 13$. He explained he could just return 3$ and also the relaxation needs to continue an autozone gift-card and he could not bypass. Used to donot need this card I needed my cash back.

These were extremely sluggish and did not understand what these were doing. They served as though clients were an encumbrance. These werenot good at-all and incredibly unprofessional. I am never returning again! I'd have remaining faster however they might behave like it had been going to be studied care of immediately but left me waiting!!


Offender: AutoZone

Country: USA   State: Georgia   City: Marietta

Category: Cars & Transport

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