To All Please stay away from Sterling Chevrolet located at 46990 Harry Byrd Hwy, Sterling, VA. We went to this dealer on 11/11 to look at a used 04 Chrysler Pacifica. The car was in good shape with low mileage (only
60k) and loaded. We talked to the salesman who it turned out I had worked with in the past. We took the car for a test drive and it seemed ok; it ran good and everything worked so I made him an offer.
We waited for a call back and went in the next day Sat the 12TH to finalize the deal. After going back and forth with the used car manager they finally agreed to our price. We paid for the car (a cash deal) as my wife was leaving in the car, our salesman told me if you any problems just call me; we ran this car through our shop and you wont have anything to worry about. Looking back now we should have seen that as a red flag.
After driving the car for 4 days the check engine light came on. So, I called our salesman as he had requested. I told him we had only put 100 miles on the car and even though we had only a power train warranty on the car that they should take care of this. I was told to bring the car back and drop it off at Sears automotive.
That should have been red flag # 2 as this Sears auto is located at the dealership and owned by them. I called Sears around 130pm and they were just getting it in and said they would call me back, no worries since it was being billed through used cars and they would be taking care of the repair bill.
I did receive a call back and it was to tell me it was going to cost $260.00 for the repair and that the dealer would not pay for the repair. I called our salesman and was told that things happen they would not cover the repair bill. The used car manager refused to help out in any way.
We had purchased our own warranty via the credit union and Sears would not accept or participate with that warranty. I picked the car up that night.
The very next night my wife opened the trunk and when she tried to close it, the power gate would go into the lock position before the gate reached the closed position. She finally got it lowered to the point that the interior light wasnt on and it wouldnt drain the battery overnight.in the morning I finally got it to lock correctly but only after messing with it manually for quite a while.
I know that we only have the power train warranty but come on.in one week we only put about 100 miles on the car and to have two issues within the first week of ownership?
All I wanted was for them to 1) Either goodwill the repair since I am sure when it went through their shop for inspection they just reset the check engine light.
2) pay my 100 deductible or at the very least split it.
They promise you that you got a great deal and dependable car and we stand behind our word and then could care less about you once you give them your money and have an issue.
Typical used car team.
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