In March SAFCO reposessed my 1998 White Jeep Grand Cherokee Loredo. When I got it back the next day there was damage done to the vehicle and an item stolen from the Vehicle.
American Recovery picked up my car in the middle of the night, left nothing telling me that they took the vehicle either by phone or on the door of the apt. When I went in the next day to pay and retrieve my vehicle I noticed the following, which has on numerous times been brought to their attention through SAFCO the finance company whom hired them to tow the car.
1. Right Front Tire Flat and full of nails - I replaced the tire after making American Recovery Agent pump it up. Yes they were going to say nothing and let me drive off with a flat with two children in the car.
2. Scratches on the bumber that appear to be from brushing up against another car that were NOT there before the repo.
3. Alighnment was serverely knocked out on the vehicle so bad the wheel shakes and immediately pulls to the right when you let go of the wheel.
4. My son's 100.00 skateboard is missing, this child saved and saved for it and now it is gone and noone will claim responsibility for it either.
I tried to approach these things with management in the ft lauderdale office off of Oakland Park Blvd, Supervisors never appear to be in their offices and when such as Mr Holder do get on the phone with me they promise to check into it and call back. Once he call back and told me there was nothing that could be done, Today I talked to Mr Holder again and he promised to call back by 5pm it is now 6:06pm and still not a call from the man. I warned him a report would go in at this site if resolution was not reached, and here I am reporting it.
That day they charged me a 500.00 reposession fee to have the car towed, 69.00 for inventory of the items in the car, and boxing of such items as well as other fees. For that I expect that the damage done be corrected as my vehicle was in SAFCO's care from the minute they had it reposessed and they ARE in my opinion responsible for all damage incurred.
I dont care about the tire, I dont care about a couple tiny scratches I can deal with that. BUT the alighnment and Skateboard I do care about seeing it creates a dangeroud situation for driving as that car is a higher profile car and can flip easily, as well as the skateboard for my son who didnt ask for it to be stolen.
SAFCO really should think about the type of people that they hire to reposess their customers vehicles, this is clear and outright neglegance and will NOT be tollerated.
The time for being nice is far over with in this matter, my next step is a complaint with the motor vehicle safety commission and assessment by them of the damage done.
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