Stay away from this dealer. On 2/19 they sold me a damaged 2009 LS460 using a clean carfax claiming that the vehicle is super clean. It appears that the vehicle was involved in a collision that damaged the front left wheel and bumper, hence, the reason a new tire was on the left front and significant damage to the front and rear aluminum wheels on the left side of the vehicle. Of course when I inquired about the new tire and wheel damage, the response from my salesman, it's due to normal wear and tear. After signing all the papers and driving back to Knoxville, I remained suspect about the left front tire, damage to the wheel, damage to the bumper and the overspray from the crappy paint job on the bumper. Monday, February 20th, after several calls and a thorough investigation of the history of the my purchase, I found out that ALM tried getting the car fixed under a warranty claim, at a local Lexus dealership a few days prior to my purchase of the vehicle. The dealership turned down the warranty claim and documented the following in the vehicle's history; Vehicle sustained damage from impact and recommended replacing front left wheel bearing and damage to bumper and wheels are visible. As you can see they even tried to screw Lexus under a warranty claim. So why not screw the customer as well. I was able to cancel the contract and put a stop payment on the check. They have admitted to the damage sustained, but of course no one is taking responsibility for deceiving the customer (me) and negotiating in bad faith, while knowingly and willingly not disclosing important information about the vehicle, hiding behind Carfax.
The VIN for this vehicle is: VIN: JTHCL46F295000507. I have already contacted Carfax, the Governors office, BBB and the Secretary of State. More to come.By the way, ALM is not a member of the BBB and when they were a member, they had a rating of B.
Buyer beware, they are the biggest crooks I have ever met.
0 comments