Usacomplaints.com » Cars & Transport » Complaint / Review: Southwest Airlines - Open seating - NOT. #767970

Complaint / Review
Southwest Airlines
Open seating - NOT

My spouse and that I had B40 W-41 SOUTHWEST airlines boarding passes. We'd an A boarding pass from poor to Nevada whenever we boarded the airplane in VEGAS - Albany nyc, we noticed 2 chairs an section and middle seat vacant; nevertheless, a paper and spectacles were about the aisle chair. They certainly were the sole two chairs together. I requested the individual resting about the window fit if anybody was sitting there. He mentioned he did not see anybody. The person [about 40 ish ] resting within the reverse aisle chair mentioned yes the individual was within the toilet. This appeared stange in my experience and my spouse and that I extended to consider chairs. Not finding chairs near to one another futher back we began to return up. It dawned on me the individual was preserving a chair within the section for his buddy.By that point the center seat was obtained and that I faced the individual preserving the aisle chair. Allow him understand he was preserving the chair. Named the flight attendant and she mentioned I believe he is within the toilet that is exactly what the individual informed her. Well, the one who lay within the chair had AB-60 BOARDING move. I understood this since the individual was within the bline and attempted to obtain on first and was informed he was the final about the bline W-60. My spouse and that I needed to sit-in middle chairs from one another and needed to visit the rear of the airplane to consume the meal we triggered panel to talk about, we ate standing. I had been furious and fuming. The moment I came home I reported. This is actually the reaction I obtained:

We're sorry you're dissatisfied together with your as well as your spouseis current journey knowledge after seeing others conserve seats. We never need our Clients to leave with uncomfortable thoughts, and we apologize for the disappointment.

Because we've available-sitting, the issue of preserving chairs is just a challenging one. About the one-hand, to keep the ethics of the boarding procedure and also to permit selection of seats to individuals with early figures it seems sensible to restrict the saving of chairs. Obviously, about the "flip-side, " we-don't wish to individual family unit members once we recognize it's essential for some to become placed together (i.E. Those traveling with young kids). Nonetheless, we truly apologize for the frustration. Please realize that we've monitored the primary factors of one's email via our regular overview, that will be dispersed to the Senior Management.

Elise Southwest Airlines

No kids concerned. Kids are let on early. Reaction was poppycock.in the place of declaring you will find no preserved chairs, this is actually the nonsense I obtained. This ticted me off more. Named Southwest and was informed to contact 214-932-0333 on Friday that we can do.

The clear answer;

Obtain A orange move for early boarding. It is open to everybody and utilized by several frequently for pre-boarding. They can't request you in your medical problem. I usually hated many phonies who make use of this trick and feel sorry for that people in need.

Somebody in Baltimore had AB boarding pass had his spouse obtain a wheelchair, had an worker wheel him onto the airplane together with his partner following. My spouse and that I were within the an organization we noticed this individual walking quickly in the back of the airplane towards the entrance getting the people happening to maneuver and allow him back. It had been magic.

What exactly may be the plan of Southwest? It is available sitting or preserved chairs? Or should you obtain a Large W quantity obtain a orange card medical move. If Southwest cannot follow their guidelines, thinking about. We've visited throughout on numerous airlines. We never experienced an issue including whenever we flew Southwest before. Southwest appears to be in fall. It seems they're confused using their own plan. Today I visit a suit using their beverage deals.


Offender: Southwest Airlines

Country: USA

Category: Cars & Transport

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