I have been dealing with CNAC since I purchased a 1997 Ford Escort for $6000.00, a car that when I traded it was only worth $1500.00. I traded this vehicle on March 25 to Sun Pontiac. Sun Pontiac was to have paid this loan in full. I recieved various collection calls after the car was traded, they wanted me to pay for a car that I no longer owned, nor was driving.
The collection practice they used are in violation to the Fair Debt Collection Practices Act. The account manager (JEFF) was rude and very very unprofessional. I traded my car to Sun Pontiac, and then the threatening collection calls started. On 05/04/04 I advised the caller that he was violating the FDCPA, I then hung up.
He called back twice more to harrass me. I did file a complaint against him and this was disregarded. On the date that I filed this complaint, I went into the office to make a payment. I advised the Customer Service Rep on duty of the situation and he took notes.
I then left the building with my receipt under the impression that it would be handled. I then returned to the building, because I had a question about my reciept. I over heard Jeff and this CSR talk about my complaint. The CSR was over heard saying that I was an idiot and he disregarded my complaint and threw it away. I then rung the bell to ask my question, and advised the csr that I would file a complaint against him as well, he then started to cuss at me, then Jeff came out and threatened me. I then left the building.
I called the next day to speak to the manager of this office and he refused to speak to me. When I traded the car to Sun Pontiac, Jeff called me a piece of Shit and hung up. I filed a complaint with CNAC-JD Byrider Corp and nothing was done.
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