By the way, does that guy from Utah work for U-Haul? If he had the experience we had he wouldn't be so understanding. Here's my experience with UHAUL. We rented a UHAUL truck to move.in anticipation of the truck, we hired six men at $20 per hour to load and unpack eight rooms of furniture. We estimated it would take at least two trips to haul all the furniture. The UHAUL truck broke down and we barely made it to the driveway of the new house. Immediately we called U-Haul for assistance. After getting the runaround, and calling another U-Haul office, I was told they would send a repairman. All I wanted was a replacement truck as we had six men on the clock and no work for them to do. The U-Haul office assured us the mechanic was called and would be there that evening. On that promise, we kept the hired men on call. We called the office several times to check on the mechanic's whereabouts. Again, we were assured he was coming. We asked for a replacement truck; as we knew the truck could not be driven in its condition and said as much to the office. Sometime after midnight we realized the mechanic wasn't coming anytime soon and sent the men home! At that point we had to pay them for seven hours each; five of which was waiting for the U-Haul mechanic which we were incorrectly informed was coming!!! By law, we had to move from that house by midnight. After midnight the home no longer belonged to us and we ran the risk of losing all our belongings. We were in a panic, and got absolutely nothing but false promises from U-Haul. The mechanic did not arrive until the next morning. That next morning he determined the truck had to be towed. The mechanic did not have another truck on standby as we had requested.By that time, we were out $600, and we were forced to take a day off from work and rent a truck through another party.
I called U-Haul, explained thoroughly the situation, of which they were aware, and asked for an adjustment to the bill. I believe I had to call the main office, but cannot entirely recall.
I never heard from U-Haul again until a phone call nearly a year after last contact and was sent to a collection agency!!!
The U-Haul mishap cost me over $1700 for moving men wages, my lost wages for one day, and the rental of another truck. Next time I'll hire a moving company!
I do have to say i think the local uhaul agent's hands were tied. I believe the uhaul main headquarters is where the problems and policies generated.
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